Customers may submit return or exchange applications within 30 calendar days upon receiving ordered goods. Returned items must remain brand‑new, unwashed, free of damage, with original tags and packaging fully preserved. Worn, impaired and custom‑tailored items are ineligible for return service.
All return submissions demand preliminary approval via our official support email. Buyers shall bear return‑related shipping charges, excluding scenarios for factory‑defective goods, transit‑damaged parcels or wrong items shipped by our side.
Refund procedures will only be triggered after we receive and complete inspection for returned merchandise. The actual fund arrival timeline hinges on the internal processing cycle of your payment service provider.